Responsible gambling.

1.1. At ReelXBet, our unwavering commitment revolves around fostering responsible gambling practices. Every account gets the same tools regardless of tier — VIPs and first-time players alike can set limits, pause their play, or self-exclude at any time.

1.2. We monitor accounts for patterns that often signal harm — sharp increases in deposit size, chasing losses across multiple sessions, or play that keeps stretching past a player's usual hours — and our team may reach out to check in.

• Self-exclusion. We will exclude you from receiving promotions, emails and other communications on your request, and can freeze your account for a fixed period or permanently.
• Deposit limits. Ask our support team to set daily, weekly or monthly deposit caps on your account. Increases only take effect after a 24-hour cooling-off period.
• Reality checks. Session reminders keep you aware of how long you have been playing, so a quick spin doesn't quietly turn into a three-hour session.

2.1. ReelXBet is strictly for players aged 18 or older (21+ in some jurisdictions). We never intentionally market to minors, and we actively deter anyone under legal age from opening an account or playing on our platform.

2.2. If you share a device with anyone under 18, we strongly recommend installing childproofing software such as Net Nanny or CyberPatrol, and keeping your ReelXBet credentials out of any shared browser or password manager the household uses.

Play stops being play when it starts costing you more than you can afford — in money, time or peace of mind. If any of these ring true, it's worth pausing and talking to someone:

• You spend more time or money gambling than you planned to.
• You chase losses with bigger bets or extra deposits.
• You gamble with money set aside for rent, bills or family.
• You hide the extent of your play from people close to you.
• You feel restless, anxious or irritable when you try to cut down.
• Gambling is eating into work, sleep or relationships.

None of this is a moral failing — problem gambling is a recognised condition, and the resources below exist to help. Reaching out early makes a real difference.

4.1. Deposit limits. Contact our support team and we will apply a daily, weekly or monthly deposit cap to your account. Once active, any request to raise the cap goes through a mandatory 24-hour cooling-off window before it takes effect.

4.2. Loss and wager limits. Prefer to cap losses rather than deposits? We can set a maximum net loss or wager total per period, after which the account will not accept further real-money play.

4.3. Session reminders. Ask support to enable session pop-ups every 30 or 60 minutes. The pop-up shows time played and net result so you can decide whether to keep playing.

4.4. Time-out (cool-off). A time-out temporarily locks your account for 24 hours, 7 days or 30 days. During that window you cannot deposit or play. Existing withdrawals still process normally.

4.5. Self-exclusion. A permanent step. We close your account and block re-registration attempts with the same details for a minimum of 6 months, extendable to lifetime. Please only choose this when you are certain.

If you're worried about your play — or someone else's — the organisations below offer free, confidential help. They are independent from ReelXBet and can be contacted whether or not you are one of our players.

• National Council on Problem Gambling (NCPG) — 24/7 helpline 1-800-GAMBLER. Free, confidential support and referrals to local services across the United States.
• Gamblers Anonymous — Fellowship program with in-person and online meetings for people who want to stop gambling.
• BeGambleAware — Information, advice and free treatment for people in the UK affected by gambling harm.
• Gamban — Blocking software that prevents access to gambling sites and apps across all your devices.

Should you require assistance, or suspect you are displaying signs of problem gambling, please don't hesitate to reach out to our support team. Our representatives are ready to help you set the right account limits — no questions, no judgement.

To set limits, request a time-out or self-exclude, email support@reelxbet.com from the address on your account, or open a live chat inside the Casino. Requests are actioned within one business day, and confirmation is sent to the email on file.

For questions about this policy, or to suggest improvements, write to support@reelxbet.com. We read every message.