Help center

Answers, in plain English.

Everything you need to know about signing up, verifying, depositing, cashing out, claiming bonuses and staying safe at ReelXBet. Can't find your question? Live chat is open 24/7.

Universal questions

What is an online casino?
An online casino is a website or app where you can play the same games you'd find on a Vegas floor — slots, roulette, blackjack, poker, live dealer tables and instant-win crash games — from any device with a browser. ReelXBet runs on crypto, so deposits and payouts settle in minutes.
What are the advantages of a crypto casino?
Crypto play means fast deposits and near-instant withdrawals, lower fees than card processors, extra privacy, and provably fair results you can verify yourself. Plus 24/7 access from any device — no bank hours in the way.
What is a random number generator (RNG)?
An RNG is the algorithm that decides the outcome of every spin, hand or roll. Ours are audited by independent testing labs and paired with provably fair seeds so each result is locked in before you play — no way for anyone (us included) to change it after the fact.
What is a provably fair game?
A provably fair game uses cryptographic seeds so the outcome of every round is committed in advance and can be independently verified afterward. Read our provably fair guide for a full walkthrough with example verifications.

Account & verification

How do I set up a ReelXBet account?
Click Sign up, fill in the short form (username, email, password, date of birth) and confirm the verification email we send you. You'll be playing within a minute.
Can I create multiple accounts?
No — one account per player, for life. Duplicate accounts are against our terms and will lead to suspension of every linked account, including the original.
I forgot my password — what now?
Open the sign-in window and click Forgot password? to reset it by email, or reach our 24/7 support via live chat and we'll walk you through it.
What documents are needed for account verification?
Before your first withdrawal we ask for a valid government ID (driver's license, passport, or national ID card — both sides). Send it to support@reelxbet.com from the email on your account and verification typically completes within a business day.

Deposits & withdrawals

How do I make a deposit?
Sign in and click Cashier. Pick your coin (BTC, ETH, USDT, SOL, LTC or DOGE) and network, then send crypto to the generated address. Your balance updates as soon as the network confirms. New to crypto? Read our deposit guide.
What are the processing times for deposits?
Crypto deposits vary with blockchain traffic but are usually complete within a few minutes. Lightning and USDT on TRC-20 are near-instant; on-chain BTC can take longer during network congestion.
How do I cash out my winnings?
Open the cashier and switch to the Withdraw tab. Enter your wallet address, confirm the amount, and submit. Most withdrawals process in about two minutes once approved.
Which cryptocurrencies are supported?
Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Solana (SOL), Litecoin (LTC) and Dogecoin (DOGE). We add new networks based on player demand — let us know if there's one you'd like to see.

Bonuses & coupons

How do casino bonuses work?
Bonuses are extra funds — deposit matches, free spins, cashback — that boost your play. Each one lists its wagering requirement, max cashout and eligible games right on the coupon card, so you always know what you're claiming. See the promotions page for current offers.
How do I claim a coupon?
Copy the code from the promotions page, open the cashier and go to the Coupons tab, paste the code and click Redeem. If it's a match bonus, make your deposit and the bonus lands automatically.
What are wagering requirements?
Also called playthrough, this is the total you must wager before bonus winnings become withdrawable. A 35× requirement on a $10 bonus means you need to wager $350 in eligible games before you can cash out.
Can I claim more than one bonus at once?
No — coupons don't stack. Finish the wagering on your current bonus (or drop your playable balance below $1) before redeeming a new code. This keeps things fair for everyone.

VIP membership

What is the ReelXBet VIP club?
An invitation-only program that rewards our most active players with higher limits, personalised bonuses, priority support and exclusive event access. VIP status is granted by our team based on play history — there's no separate application.
What benefits do VIP members enjoy?
Personalised support with a dedicated host, higher daily deposit and withdrawal limits, exclusive bonuses and free spin drops, faster payout priority, and invitations to VIP tournaments and special events.

Security & fairness

Is ReelXBet safe?
Yes. We use TLS in transit, strong hashing for credentials, and segregated access with activity logging. Every game outcome is provably fair and independently verifiable. See our privacy policy for the full detail on how we handle data.
How can I keep my account secure?
Use a unique, strong password (not one you've used elsewhere), enable two-factor authentication once you're signed in, and never share your login. Scan your device for malware from time to time and be alert for phishing emails claiming to be from ReelXBet — we'll never ask for your password.
What if I think I have a gambling problem?
Please read our responsible gambling page — it explains the deposit limits, time-outs and self-exclusion tools we offer, and lists free confidential support services like the National Council on Problem Gambling (1-800-GAMBLER).

Still stuck?

Our support team is on live chat 24/7, or drop us a line at support@reelxbet.com — we usually reply within the hour.